Agenda item

Report of the Chair of Healthwatch City of London.

The Board received a report by Healthwatch City of London providing an update on the continuing development of Healthwatch City of London (HWCoL) in quarter 2.

The Chair of Healthwatch City of London confirmed there had been good progress in the last few months with lots of work developed to help residents understand the changes going on as a result of Covid in simple language and the impacts.

Future aims included more focus on mental health and better helping those residents not digitally connected plus how to better capture their views and inform them. There were also issues with non-face-to-face meetings and offering digital appointments.  

Members commended the ongoing work of HWCoL and ensuring resident’s voices were heard.

RECEIVED.