Agenda item

IT Division Service Performance

Report of the Chamberlain.

Minutes:

The Sub-Committee received a report of the Chamberlain providing Members with an update on the performance of the IT service for the City Corporation and City of London Police. It was reported that the service had remained stable without a change freeze being imposed unlike the previous reporting period. User Desk satisfaction was also seen to be at its highest level.

 

Members discussed the benefits of producing an exceptions only report for future meetings. Some Members felt this would not allow for adequate scrutiny; however the suggestion that an annual summary report be produced was supported.

 

RESOLVED – That the report be noted.

Supporting documents: