Agenda item

City of London Corporation Library Services, together with an update on Business Plan Objectives (2017/18) for Library Services

A presentation of the Head of Barbican and Community Libraries.

Minutes:

Members received a presentation of the Head of Barbican and Community Libraries in respect of the Library Service, together with an update on Business Plan Objectives (2017/18) for Library Services.

 

During the discussion and questions, the following points were noted:

 

           The Chairman had recently attended, and thoroughly enjoyed, the Children’s Reading Challenge Awards and the Deputy Chairman had also enjoyed the ‘Cityread’ Play Reading.  The under 5’s facilities generally were commended and Members suggested that the events be widely advertised.

 

           It is necessary to ask for 2 forms of ID (proof of identity and address) to join the Libraries as this helps protect the safety and security of both the collections and customers.

 

           Some glitches in the E-Audio Books App had resulted in RBdigital receiving a low rating on the App Store.  The Head of the Library Service explained that the application was supplied by W F Howes, the e-Audiobook supplier.  The Head of Barbican and Community Libraries advised that despite this, the application was usable and that constant improvements were being made and agreed that the negative reviews had been unfortunate. 

 

           Members congratulated officers on the quality of their outreach work and noted that the team worked closely with the Health and Wellbeing Board, who would be receiving a report on this work at their next Board Meeting.

 

           In respect of the negative comments on Twitter in respect of Artizan Street’s opening times, Members noted that the hours changed following public consultation but officers had been surprised at the pattern selected.  The need for further change was highlighted in the recent customer survey and staff had been working with stakeholders, including the Youth Programme Board, on further improvements, noting the importance of balancing user need and cost.  There would be further consultation in the New Year, with the new opening hours in place by 1 April 2018.

 

In concluding, the Chairman and Members thanked and congratulated the Head of Barbican and Community Libraries for an insightful presentation and the valuable contribution that the libraries make to City residents and workers.