Agenda item

Report of The Chamberlain.

Members received a joint Report of the Chamberlain and Agilisys concerning customer satisfaction measures.

A Member queried the rationale in utilizing the Net Promoter Score (NPS) methodology; officers reassured him that, although the goal was to cut down on bureaucracy, NPS was commonly used across the public sector and would provide robust and easier benchmarking.

RESOLVED – that Members noted the Report.