Agenda item

Report of the Chamberlain

The Sub-Committee received a report of The Chamberlain regarding the City Corporation’s IT service delivery throughout May 2018 and performance against a number of Key Performance Indicators (KPIs) during this period including telephony availability, customer satisfaction and network availability.

The IT Director commented that there was an increased focus was on customer satisfaction and referred to the performance dashboard and trend graph within the report to highlight how customer satisfaction had increased. It was noted that the dashboard currently focused on the City Corporation’s performance as the Police Transformation Programme was on-going. In response to a query regarding the proposal to move London Councils to the cloud environment, the IT Director advised Members that discussions were underway with London Councils Management as to how and when the move would take place.

RESOLVED – That the IT Service Delivery Summary report be noted.