Agenda item

Report of the Chamberlain

The Sub-Committee received a report of the Chamberlain on the IT Division’s IT Service Delivery Summary. The IT director explained that IT Service performance had been good for both the City of London Corporation and City of London Police but that the IT division was committed to continuing high level of service. Furthermore, the IT Director explained that work had been undertaken to remove private Members’ cached email addresses from outlook but that this had proven to be problematic and that continuing communication to officers on the issue of using non-City of London Corporation email addresses was the most effective approach.

It was queried by a Member whether the root cause of the P1 incidents had been properly identified. In reply to this query the IT director that the Major Incidents Review’s identified the root cause in each of the P1 incidents. Replying to a question regarding the IT service delivery at London Councils the IT Director informed Members that this was due to aged infrastructure and that a transformation programme was now in place.

RESOLVED- that the IT Service Delivery Summary be noted.