Agenda item

Presentation

The Sub-Committee heard a presentation from the Chamberlain regarding his department’s digital adoption.

Members heard how the Chamberlain’s Department had been recognised as a leading example and enabler for digital change within the organisation. The Chamberlain mentioned highlights including:

- That through the IT Transformation Programme, the department delivered 2,600 Windows 10 devices and 936 mobile devices to the organisation.

- In the Chamberlain’s department, this included a move to 100% laptops, encouraging more staff to work flexibly through providing greater agility to work anytime and from anywhere. The Chamberlain reported that his department was the primary adopter for Skype for Business (65%) and SharePoint (59%).

A Member raised concerns that in light of the digital approach for service users, consideration was needed for some residents, who were not computer literate and may feel isolated, as a result. The Chamberlain assured the Sub-Committee that the City Corporation was intending on encouraging residents to use the online services but not to make this mandatory. The Chairman also referenced the grants given by the City Bridge Trust to programmes that help those who need to enhance their digital skills across London.

A Member commented that other local authorities have had issues with their data collection proformas where fields are made mandatory, which legally have no mandatory basis. He urged the City Corporation to be careful in terms of how it asked for personal information online.

Lastly, a Member encouraged the Chamberlain to think about measuring the effectiveness and customer experience of online services. The Chamberlain reported an increase of improved responses to feedback surveys from customers and work that was being undertaken to drive down costs to services to ensure that it can be maintained.

RESOLVED, that:

·         The presentation be noted.