Agenda item

Report of the Director of Community and Children’s Services.

The Sub Committee received a report the Director of Community & Children's Services on the Library Self Service Kiosks.

There are three libraries across the City of London that provide services through self-service kiosks. These kiosks were acquired at different times and from different suppliers. Some are now out of support. The computers at the libraries provide free access to the internet and Microsoft Office. As the computers are currently connected to the public network, there is a vulnerability and reputational risk to the City of London Corporation of having unsupported kiosks.

Officers assured the Members that are restrictions put in place to prevent misuse and hacking occurring from the computers within the City of London Corporation’s libraries and that the kiosks keyboards are not accessible by the public the machines are self-service, but they do not permit contactless payment, or in some instances any payment mechanism. 

World Pay was suggested as a payment provider, as it is used by most other Local Authorities to receive payments for services. It was further explained to the Members that World Pay is a secure and easy to use kit.

The Chairman agreed that there are various payment processors and asked officers to find the right system for the City of London Corporation and report back to the Committee.   

  RESOLVED – that the Sub Committee:

• Approve Option 2 to source a new system, for proceeding to procurement and Gateway 4a;
• Approve the total estimated cost of £120,000; and 
• Approve request for additional Capital budget of £70,000 to proceed to procurement and reach the next Gateway