Report of the Town Clerk
The Sub Committee considered a Gateway 6 report of the Town Clerk regarding the project to develop the new City of London Corporation website. The Chairman introduced the item and although the project had been completed under budget and represented good value for money, there had been some ongoing issues reported with search engine functionality. A Member added that residents were reporting difficulties using the search function, with articles often easier to find using Google.
The Town Clerk advised that whilst Google was always likely to be a more powerful tool than the website’s search function, instances of user difficulties could be investigated so that they might be improved. Searches would also improve over time and functionality had improved in comparison to the old website. The Town Clerk further advised that a user survey was currently being undertaken, with numerous engagements having been undertaken as part of the project plan. An ongoing maintenance contract was also in place with the supplier and the website would be periodically updated in accordance with the existing process.
The Chairman advised that Members would continue to feed in issues as the project was highly-visible and it was important to improve the website wherever possible.
RESOLVED – That the Projects Sub Committee approve closure of the project and note lessons learned.