Agenda item

Communication Strategy

A Member commented that out of the 550 flats on Golden Lane Estate a recent communication was sent to just 150 homes as this is the number of email address Officers have access to. The email was the only method used to communicate in this instance. Can officers develop an action plan to improve on this coverage and ensure that all residents are kept up to date.

In light of the COVID-19 it is vital to ensure that the City of London can engage with all its residents, considering these viable options should be explored.

Assistant Director Barbican & Property Services replied that the Department is reviewing its own policy in terms of its Communication Strategy. The Committee was informed that each of the e-mail addresses which the Departments hold are various purpose rather than for a generic issue. The Communication Strategy review will allow the Department to explore this further and allow a diverse use of communications with residents across the Estates.

ASB in Elsbe Estate City of London

A Member asked  that there seems to be in increase of anti-social behaviour within the Estate, with the patrol being decommissioned. The patrol had added value to estate and increased the quality of life for the residents.

The Head of Housing Management responded that the department  is aware of the increase of the anti-social behaviour and it is disappointing to see that the patrol has come to an end but there is a procedure put in place to have a new contract in place for the anti-social behaviour.

Officers apologised for the way the end of contract was communicated with the residents and have taken forward learning from the experience