Agenda item

Report of the Director of Markets and Consumer Protection.

The Committee considered a report of the Director of Markets and Consumer Protection which provided details on the noise complaints enforcement service which operated 24 hours a day, 7 days a week, primarily to respond to noise complaints at night and weekends, but also to occasional reports of accidents, notifiable diseases including food poisoning and other urgent environmental health matters.

The Assistant Director, Environmental Health & Public Protection, explained that the previous arrangements included Westminster City Council providing a noise enforcement service alongside the Street Environment Officers (SEOs) from the Department of the Built Environment. He reported that the Port Health & Environmental Services Committee had agreed that the service would be brought in house which would provide better efficiency and had been in operation since the beginning of April 2014. A Service Level Agreement (SLA) had been agreed with the Department of the Built Environment to provide a one hour response time from when the complaint was received to a SEO arriving on-site.

Members and officers were grateful for the service and efforts which Westminster City Council had provided in the past.

RESOLVED – That Members note the contents of the report.