Agenda item

Service Level Agreements Quarterly Review

Report of the Director of Community and Children’s Services.

Minutes:

The Committee received a report of the Director of Community and Children’s Services, which provided Members with an update on the review of the estate wide implementation of Service Level Agreements (SLA’s) and Key Performance Measures (KPI’s) for the quarter January to March 2015.

 

Members noted that the Estate Office was working with the RCC’s SLA Working Party to review the SLA booklet, including the use of terminology.

 

RESOLVED, that:

The SLA quarterly review be noted.

 

Supporting documents: