Agenda item

The Sub Committee received a presentation by Agilisys on their performance levels and progress. Members raised the following items:

1.    Agilisys presentations should be distributed to the Committee before future meetings and text colours chosen which would be more easily viewable.

2.    There was a decrease in service desk calls for support during August, Members felt this was due to the summer holidays.

3.    Members then questioned Agilisys regarding the 3 behaviours they believed warranted improvement over the coming months. Agilisys stated firstly, that there should be clarity over the decision making process secondly, governance arrangements must be suitably robust. Finally, it was suggested that the technology roadmap continue to be developed and implemented.

4.    In response to a Members question the Deputy Town Clerk informed the Sub-Committee that leadership was critically important and the City of London and Agilisys would need to work closer together to ensure that this was in place.

5.    The Committee agreed to meet Agilisys for a review of the 1^st year of the contract immediately at the rising of the next Finance Committee on the 21^st October 2014.

RESOLVED: That the presentation be noted and: -

1.    Agilisys to distribute presentations to Members before the meeting.

2.    That the presentation wording use colour that was easily readable.