Agenda item

Review of Housing Service's Complaints Policy

Meeting of Housing Management and Almshouses Sub (Community and Children's Services) Committee, Thursday, 25th September, 2014 11.30 am (Item 10.)

Report of the Director of Community and Children’s Services.

Minutes:

Members received a report of the Director of Community and Children’s Services regarding the Complaints Policy for Housing Services. In response to a Member’s question, officers undertook to clarify that complaints must be made within 6 months of the event in question.

RESOLVED – That the report be noted and the draft Complaints Policy & Procedure be agreed in principle.

Supporting documents:

Review of Housing Service’s Complaints Policy, item 10. PDF 94 KB
Housing Complaints Policy - Appendix 1, item 10. PDF 298 KB
Housing Complaints Policy - Appendix 2, item 10. PDF 98 KB