Agenda item

Report of the Director of Community and Children’s Services.

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7.         Residents Survey Results – undertaken in July 2015

The Committee received a report of the Director of Community and Children’s Services, which informed Members of the results of the Residents’ Satisfaction Survey.  Members commended the excellent results in the survey, particularly for concierge staff, which had been passed on to services providers and estate office staff.   

Members noted that one of the questions had been provided by the Chairman of the RCC; i.e. keeping consultation exercises relevant to resident’s requirements.  Furthermore, BEO officers would be working with the RCC Chairman on the results and various comments.  In response to a request, officers advised that comparative data from the bar charts, against previous years, was now available for Members. 

RESOLVED, that – the results of the Residents Survey (2015) be noted.