Agenda item

Joint report of the Chamberlain and Director of Community & Children’s Services.

The Sub Committee received a report of the Director of Community & Children’s Services regarding the Estates Satisfaction Survey for 2015. Members discussed the response rate, which was lower than the previous year, and made the following suggestions for future surveys:

·         Send out separate surveys to leaseholders and tenants with some questions in common and some specific to each;

·         Offer an incentive for participating in the survey; and

·         Have both paper and electronic versions of the survey available.

Officers noted the comments, and undertook to compare the response rate with that received by neighbouring London Boroughs.

RESOLVED – That the report be noted, and the response rate be compared with that received by neighbouring London Boroughs.