Agenda item

Report of the Chamberlain.

The Sub-Committee considered a report of the Chamberlain providing an update on the IT service performance since the last meeting. It was felt that ageing infrastructure and old applications played a significant role in the poor performance figures and it was hoped that issues connected to this would be reduced through the Joint Network Refresh.

Members noted that there had been a recent improvement in change management; with Officers better aware of the implications of changes to the IT infrastructure. There had been no outages as a result of formal changes in the two months prior to the meeting. In response to a query from a Member a representative from Agilisys confirmed that the position of “Change Manager” sat with Agilisys, and that weekly change management meetings took place.

There was a discussion on the use of focus groups to gather the data on public perception and it was noted that each survey took an hour of Officer’s time to complete

It was asked that the performance statistics be presented using percentages as well as graphically, and that they include data from a longer time period to allow for trends to be drawn out.

RESOLVED – That the Sub-Committee notes the report.