Agenda item

Report of the Chamberlain.

The Committee considered a report of the Chamberlain which provided Members with an update on progress being made with the Chamberlain’s Departmental Business Plan for 2016/17.

The Chamberlain explained that the KPI measuring IT availability did not accurately demonstrate the current performance of the IT system. He advised Members that he would replace this KPI with a KPI which provided a more accurate measure of performance.

A Member queried whether the KPI measuring staff engagement was appropriate, as it demonstrated that staff were aware of the overall objectives of the Chamberlain’s Department, but this did not necessarily demonstrate that they were engaged with achieving those objectives. The Chamberlain explained that the Department conducted a full staff survey to measure engagement within the Department, and KPI was felt to provide an appropriate summary of overall engagement within the Department. The Chamberlain commented that he would be happy to share the information from future staff surveys with Members of the Committee.

RESOLVED – That the Committee notes the report.