Agenda item

Members discussed the results of the recent Member survey. The following points were noted:

·         Members would need to decide on the approach to the level of the VIP services.

·         Simple issues, such as the hardware in the Member’s Room needed to be addressed. Officers assured Members that a replacement printer for the Member’s Room would be shortly installed, and a simplified photocopier was being investigated.

·         A Member felt that the wrong questions were asked on the survey, and the results did not reflect Member sentiment.

·         Members were encouraged to gather feedback from the wider Membership.

·         Structured interviews would be held.

·         Lessons learnt would be developed and circulated.

The Chamberlain undertook to develop the results. Members could still send comments in relation to the survey.