Agenda item

Report of the Chamberlain.

The Sub-Committee considered a report of the Chamberlain providing Members with an update on the performance of the IT service for the Corporation and the City of London Police. It was reported that both service desk satisfaction and first time fixes had improved since the last meeting of the Committee, and the Priority 1 and 2 level incidents had reduced.  In response to a query from a Member, it was explained that the reason behind the upturn in the service desk performance was due to greater training and a reinforcement of the systems team. Members were supportive of the service desk manager undertaking regular visits to the Corporation.

RESOLVED – That the report be noted.