Agenda item

Report of the Chamberlain.

Members received an update report of the Chamberlain regarding the performance of the IT division during Summer 2017, and the following points were made.

-    The IT Director noted that the feedback was very good so far on roll out of Windows 10 and Office 16, with completion due in December 2017.

-    A Member expressed concern that "some resistance to change was being encountered which was slowing down the change process" in response to which the IT Director and Chamberlain agreed that training was key both for Members and Officers to ensure everyone was fully harnessing the advantages of the IT transformation programme.

-    In response to queries from fellow Members the Chairman expressed his concern at the slow progress the City of London Police was making in implementing its IT framework – given that the strategy was agreed in February/March 2017, and that the transformation roadmap was still being prepared. Members were keen to ensure the process did not suffer any undue delays.

-    In response to a query from a Member as to what happened to the 20% of the calls that were not resolved by the Service Desk, Members were reassured by the Chamberlain that a call would then be escalated to level 2, then level 3 - effectively all calls were dealt with.

-    Members were keen to understand the reasons behind the patchy service of Outlook in recent weeks, in response the IT Director reassured Members that service was now back on track, the recent problems were due to a fault suffered by Virgin Media. Officers were exploring any case against Virgin.

-    In response to a Member who expressed concern about the Wifi availability in the City, particularly during the Spring "Innovate Conference", the IT Director informed Members that given the open mediated Wifi Contract had been renewed that year, an update and specific improvement options were a little premature at this stage, however, he would bring an interim update in November.

-    The IT Director reassured the Members that the decision by City of London Police to adopt Office 2013 was a purely tactical one, further upgrades could be introduced further down the line, however ,it was felt that in the interests of the City of London Police’s interoperability with other Police Forces the older platform was more appropriate.