Agenda item

A report of the Director of Community and Children's Services.

The Sub Committee considered a report of the Director of Community and Children’s services in respect of the Customer Service Standards Review and noted that this was a re-launch of the Customer Care Standard, in order to ensure it was fully understood by all customers.  Members noted the very strong performance in processing complaints and the other standards would be enforced with extra training for all front-line staff and working with managers on appraisals and performance management. 

RESOLVED, that – the implementation of the new Customer Service Standards be approved.