Agenda item

Report of the Chamberlain.

Members received a Report of the Chamberlain regarding the IT Division. The following points were made.

A Member asked for clarity on how long the P2 incident with Vodafone lasted for. Officers responded that after 24 hours, a work around was identified, with the incident closed after 48 hours.

A Member queried the customer satisfaction regime, officers confirmed the rankings were out of 7.

A Member queried the background of the ANPR outage. In response, officers confirmed that the outage lasted for 3 hours, investigations are continuing, and officers will report back to Members in due course.

Members expressed concern about the P1 incident effecting the Barbican Library network and telephones, officers stressed that these incidents were rare.

A Member queried when the CyberArk PrivateArk deployment would be completed. Officers responded that they would return to Members with an update in due course.

The Deputy Chairman asked for more information about the status of the IT Transformation project, officers clarified that the heavy lifting was done, 80% of the roll out was complete.

RESOLVED – that Members noted the Report.