Agenda item

Any other business that the Chairman considers urgent

Meeting of Economic and Cyber Crime Committee of the City of London Police Authority Board, Friday, 18th October, 2019 11.00 am (Item 5.)

Minutes:

Action Know Fraud in the Media

The Detective Chief Superintendent was heard regarding reports in the media in August 2019 regarding the behaviour of Action Fraud call centre staff. The Detective Chief Superintendent noted that the Force had been proactively managing the situation, and that Concentrix, the call centre provider, had initaited their own investigation which would likely result in disciplinary action, and IBM had similarly put in place mitigation measures to ensure call centre performance was fit for purpose. Lastly, the Detective Chief Superintendent referenced the recently announced Mackey Review of Action Fraud, commissioned by the City of London Police Authority and City of London Police.