Agenda item

Report of the Chair of Healthwatch City of London.

The Board received a report by Healthwatch City of London providing an update on the continuing development of Healthwatch City of London (HWCoL) including progress against contractual targets during Quarter Three and information on proposed activities during Quarter Four of 2020/21.

The Chair of Healthwatch City of London confirmed that HWCoL continued to react to lockdown changes and ensure good information was available to the public which had been well received with a high number of website hits and calls. Going forward, the HWCoL is working closely with the CCG on the changes, public engagement and ensuring services were right for local residents. They were also working with Hackney to ensure the services going into the new St Leonards development were right and Tower Hamlets on the development of its new GP practice. Other highlights included recruitment of a new Trustee in Petticoat Tower and securing three grants which would support important projects.

A Member noted that communications differed for different groups and enquired how HWCoL managed the different needs. Members were advised that the HWCoL was undertaking some research looking at non-digital communications and access including language barriers and would be working with a Think Tank on this piece of work.

Members congratulated HWCoL on their hard work and approach to service improvement and integration.

RECEIVED.