Agenda item

SLA Review

Report of the Director of Community and Children’s Services.


The Committee received a report of the Director of Community and Children’s Services, which updated Members on the review of the estate wide implementation of Service Level Agreements (SLAs) and Key Performance Measures (KPIs) for the quarter January – March 2021.


Members noted that a number of questions about major works elements had been emailed ahead of today’s meeting.  It was agreed that they be considered by the AMWP tomorrow evening, and the responses circulated with the minutes of this meeting.  In response to a question about issues with data extraction, Members noted that the current system was due to be replaced.  The Assistant Director suggested that the AMWP receive an update on its implementation, expected in November 2021. Finally, the Chairman advised that nominations for membership of the Service Level Agreement Working Party were due by the end of this month.  Expressions of interested were welcomed, given that this working party is integral to the work of the RCC. 

RESOLVED, that – the report be noted. 


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