Agenda item

Service Level Agreements Review

Report of the Director of Community and Children’s Services

For information

Minutes:

This report updated Members on the review of the estate wide implementation for Service Level Agreements for the quarter July to September 2012. 

 

Insurance

 

In response to a question from the BA Chairman, officers advised that the 25% premium, to cover administrative costs associated with insurance claims, is not recharged by the Chamberlain.  Given its complexities, residents asked if the Estate Office could arrange a short meeting for residents, with Chamberlains, to discuss the City’s insurance arrangements.

 

Water Penetration

 

Officers agreed to investigate a problem with the overflow system at Bunyan Court. 

 

RECEIVED

 

Supporting documents: