Report of the Chief Financial Officer.
The Board considered a report of the Chief Financial Officer concerning Policies for the City of London Academies Trust. These policies were reviewed periodically to ensure they remained appropriate for the Trust’s current operations and provide consistency across the Trust wherever possible.
Officers highlighted that further policy review would take place in the autumn to reflect new guidance on keeping children safe. In response to questions and comments from Members regarding the complaints procedure, Officers advised that it was rare for complaints to progress beyond Stage 3 and data would be examined to identify any underlying trends and provide assurances that the procedures were working effectively.
A Member flagged the low numbers of complaints in respect of NCS and the responsibility of LGBs to monitor complaints in detail.
RESOLVED – That the Trust Complaints Procedure be approved.