Agenda item

Report of the Chair of Healthwatch City of London.     

The Board received a report by Healthwatch City of London providing an update on progress against contractual targets and the work of Healthwatch City of London (HWCoL) with reference to Quarter Two 2021/22.

Members were concerned regarding the ongoing phone system issues at the Neaman Practice. Members were informed that BT were involved, and Cloud was considered the last hope. Healthwatch would pursue a senior CCG representative if this was not resolved. It was felt that more fixed lines were needed.

RECEIVED.