Agenda item

Repairs & Maintenance Service - Complaints Handling

Report of the Director of Community and Children’s Services.


The Sub Committee received a report of the Director of Community and Children’s Services, which provided Members with an overview of the complaints process with regard to the repairs and maintenance service.


In response to questions, Members noted that officers were working on a timeline, setting out the points at which access rights would be enforced.   Officers explained that most landlords do not hold keys, in order to protect their employees in terms of culpability,  but leaseholders are required to provide emergency contact details.

RESOLVED, that – the report be noted.


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