Agenda item

Q4 National Lead Force Performance Update

Report of the Commissioner.


Members received a report of the Commissioner regarding the Q4 National Lead Force Performance.


The Commissioner introduced the new Commander, Nik Adams.


There was a discussion on the abandonment rate of calls and the need to improve the wait time of 12 minutes. This prolonged call-holding time was caused by low levels of contact centre staff. One reason cited for the lack of staff was the delay COLP were experiencing in the vetting process of new recruits. The City of London Police explained the need to prioritise the vetting process for data handlers to address this risk.


The Commissioner outlined the difficulties faced in domain blocking .com addresses compared to addresses. Processes were not at stringent although suppliers such as Go Daddy would take down sites if the evidence presented to them was compelling.


A Member sought a copy of the Police IP Crime report to the ICAN Board (5/2022/P).


RESOLVED, that the report be noted.



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