Agenda item

Service Level Agreement


During the discussion on this item, the following points were noted:


  • A Request for KPI’s to be provided as percentages as well as absolutes.


  • KPI’s were not collected during the lockdowns, as block inspections were not taking place due to the government directive to Work from Home.


  • A new data set was provided at the request of one House Group, which has since been created for the whole estate and the Working Party would be analysing this.  Going forward, it would be provided quarterly but it would be very resource intensive to provide retrospectively.


  • Civica is currently being tested and will be replacing the Orchard repairs system at the end of June/July.  The Keystone system is used for Asset Maintenance.


Supporting documents: