Agenda item

A question was asked about the support offered to staff who were subjected to abuse by members of public, what data was captured regarding such incidents, and whether a policy regarding the management of such incidents was regularly reviewed.

In response, the Chief Operating Officer confirmed that data was collected through health and safety reporting but that the reporting of incidents was not consistent. It was noted that the City of London Police Force and public-facing institutions and services often had bespoke local arrangements, but that a report would be brought back to the committee on the matter.