Agenda item

Report of the Commissioner.

The Committee received a report of the Commissioner on the Action Fraud Statistics Quarter 1, 1st April 2022 – 30th June 2022.

The Chair noted the different impact to victims of online crime in comparison to physical crime and noted that there was a question on how many users of the Action Fraud system who experienced issues, did not make formal complaints.

The Committee noted that education and prevention was key to successfully combating fraud. It was confirmed that learnings from complaints received had been incorporated into the requirements for the procurement of the future Action Fraud services. A Member noted that appropriately sensitive communication was key when dealing with victims of fraud.

RESOLVED- That the report be noted.