Agenda item

Report of the Chair, Healthwatch City of London

The Board received a report of the Chair of the City of London Healthwatch, which provided an update on progress against contractual targets and the work of Healthwatch City of London (HWCoL) with reference to Quarter 3 and 4. 2022/23.

Members commended an excellent report and during the discussion on this item, the following points were noted:

Constructive criticism about services in terms of user experiences are welcome.

There will be a new appointment made under the Resident re-set function and it will be helpful for this person to work with Healthwatch.

There have been considerable improvements at the Neaman front office and some improvements on the app.  They are also looking at access to the Patient Participation Group, which is not automatic for patrients who registered with the practice before a certain date.  The recent improvements to the foot clinic were particularly welcomed, noting this is key to mobility and independence.

The work on the patient’s journey through the system will be very insightful to the HWB.

RESOLVED, that – the Report be noted.