Agenda item

Report of the Executive Director, Community and Children’s Services.

The Committee considered a report of the Executive Director, Community and Children’s Services, which sought to update Members on the new Social Housing Regulatory Regime, Tenant Satisfaction Measures (TSMs), which came into effect on 1 April 2023.

In response to a question, Members noted that officers would provide a breakdown of results by estate but there had previously been a low response rates on some estates.  It was expected that the use of an external company to conduct the survey would maximise returns by offering telephone, on-line and paper options for submitting responses.

RESOLVED, that:

1. Officers develop a performance scorecard for the full range of housing key performance indicators and report on these, together with the TSMs, on a monthly basis with effect from end of June 2023.

2. Responsibility for the oversight and scrutiny of performance be delegated to the Housing Management and Almhouses Sub-Committee (HMASC).

3. Consideration be given to setting up a monthly performance sub-group of the HMASC, with delegated responsibility for the scrutiny and oversight of the key performance indicators and TSMs.

4. Officers explore options for the tenant perception survey and report their findings and recommendations to the October meeting of HMASC.