Agenda item

Report of the Executive Director, Community and Children’s Services.

The Sub Committee received a report of the Executive Director, Community and Children’s Services, regarding the Unreasonable Behaviour Policy.

Members noted that the policy aimed to address the requirement from the Housing Ombudsman for local authorities to have a clear policy on how staff deal with unreasonable levels of contact from troublesome complainants and how the City of London Corporation are complying with the Housing Ombudsman’s complaints handling code.

Members also advised officers to establish work on the corresponding side of the report, with an emphasis on staff training being mentioned.

RESOLVED, that - Members approved the Unreasonable Behaviour Policy for use by the Housing Division.