Agenda item

The Committee considered a report of the Executive Director, Community and Children’s Services informing the Committee of the current implementation of measures following the internal audit dated 13 December 2024.

Having noticed that there was some dissatisfaction with the works carried out at Speed House and other areas of the Barbican Estate, the Assistant Director Barbican Residential Estate identified the pinch points in the process which was causing delays and dissatisfaction. There were some notable concerns regarding the Barbican Estates Office’s (BEO) management and oversight of the principal contractor (Metwin). Therefore, a standardised operating procedure was created and implemented which specifically referenced the repairs contract but would be applied to a range of items that the BEO dealt with. This standardised operating procedure was to be made available for leaseholders to view if they wished to do so.

Whilst Members were pleased with the reviewing of the standardised processes and procedures, as well as the City Corporation acknowledging mistakes made in the past they agreed that it would be helpful that in future a report be provided to the Committee demonstrating the improvements made had a tangible impact across the estate; allowing for the Committee to provide further oversight and scrutiny.