Agenda item

Report of the Executive Director, Community and Children’s Services.

The Committee considered a report of the Executive Director, Community and Children’s Services, concerning approving the updated Housing Complaints Policy for use by the Housing Division.

The following points were noted:

• The policy was amended considering recent changes brought in by the Housing Ombudsman to the complaint handling code.
• The amendments were designed to help comply with the letter of that code.
• The housing complaints team manages complaints on behalf of the Barbican.
• The updated policy would be publicised to residents.

RESOLVED – That Members, approve the updated Housing Complaints Policy for use by the Housing Division.