Agenda item

Report of the Chamberlain.

The Committee received a report of the Chamberlain, concerning the service delivery summary for the Digital, Information and Technology Service (DITS).

A member of the Committee referenced the twice weekly “scrums” in the report. It was explained that these were a regular review mechanism for City of London and City of London Police which involved representatives for resolve groups. This looked at queue management, ensuring that work was up to date, and to report on any outstanding tickets.

It was explained that service metrics in Appendix 1 were like-for-like against the metrics used for Agilysys, measured using auto-responses. There would be further work to propose new metrics to reflect the work undertaken with regards to in-house incident performance for the City of London and City of London Police.

RESOLVED – That the report be received, and its contents noted.