Agenda item

Report of the Executive Director, Community & Children’s Services.

The Sub-Committee received a report of the Executive Director, Community & Children’s Services concerning an update to Members of the Housing Management and Almhouses Sub-Committee on changes made in the Housing Complaints Team.

The following points were noted:

• Resident Engagement: It was noted that there had been significant progress in resident engagement and resolving individual complaints, with a strong partnership between members and housing colleagues.
• Positive Feedback: The efforts of the team were praised for their dedication and effectiveness in addressing complaints.