Agenda item

Report of the Executive Director, Community and Children’s Services.

The Committee received a report of the Executive Director, Community and Children’s Services in respect of the Transformation Board.

The Assistant Director informed the Committee that the Transformation Board had considered a meaningful and good communication strategy as difficulties existed on how to report more frequently on sensitive work streams. A Member was concerned that the Transformation Programme had decided to dissolve itself at the end of March 2025 despite the BRC requesting a standard agenda item and the work of the Board had not been concluded. Start and end date for each workstream should have been provided for each quarter. The Member asked particularly how to deliver service level agreements were commercially sensitive. The Assistant Director advised that commercial sensitivity and how to deliver service level agreements related to the BEO restructure. The Executive Director, as Chair of the Transformation Board, highlighted to the Committee that the Board had been established 18 months prior to this meeting with an assignment to improve services for Barbican Residents by working with residents to understand existing issues. The Executive Director was satisfied that the Transformation Board had served its purpose by doing this. The creation of the Assistant Director, BEO role, other Officer roles and other works had been conducted within these 18 months to improve services. She maintained that the Transformation Board had been true to the requirements of the Altair Report and further work will be undertaken by officers as ‘business as usual’.

The Deputy Chair referenced the review of Frontline Service which was listed in the report and asked if this would affect jobs of Car Park Attendants or result in the closure of Car Parks. The Assistant Director stated that this was not the intention of the review and wanted to ensure that staff are in a supportive environment while delivering a best level of service to Barbican Residents.

Regarding the new BEO structure, a Member wanted to know the number of resident engineers and if this would be altered. The Assistant Director confirmed that there were three fully electrically qualified engineers with another undergoing training and the lead resident engineer was being supplemented by an administration resource, and said there was still work to be done. The review would identify how the BEO could provide support where needed. He also confirmed that resident engagement would be involved in the review process.

A Member noted that the Assistant Director’s Report would be well received by Barbican Residents and wondered if officers had discussed whether Altair would return to conduct another review. The Assistant Director said that the Reporting Committee should consider this further.

RESOLVED, that – the report and its contents be noted.