Agenda item

There was one question raised by a Member in advance of the meeting.

A Member asked what systems are currently in place to assess the quality and standard of cleaning on the GLE in blocks and communal/ outside areas? At present, there seems to be a 75% rating, however, following a walkabout with the Deputy Director and Head of Housing the standards clearly fall much lower than this. How are residents kept informed about standards? Can I also please confirm how many cleaners/porters we have at present and their roles eg: how many hours spent cleaning weekly and where as often nobody is seen cleaning on the Estate, do we need more staff?

In response, officers noted that a full written answer would be provided to the Member. Members were informed that the City of London Corporation has an estate inspections regime managed by the estate services team, and a new system for these inspections was being introduced. The inspections cover cleaning standards, grounds, maintenance, and other aspects. The new system will calculate a percentage score, with a minimum acceptable score of 75%. Inspections are snapshots in time, and maintaining standards between inspections is crucial. Some blocks, like those in Golden Lane, usually score highly, while others have historically scored less well. Residents are concerned about costs and want a clean and pleasant environment. A fuller written answer can be provided if needed.

It was suggested that a paper could be brought back to the Sub-Committee with further information.