Agenda item

Report of the Commissioner of Police.

The Committee received a report of the Commissioner with an assessment of City of London Police performance against the objectives set out in the Policing Plan for quarter 1 2025/26 (1 April 2025 – 30 June 2025).

Members noted that this was the first time complaints data relating to Action Fraud had been presented to the Committee, having previously being considered by the then Professional Standards and Integrity Committee (now the Professionalism and Trust Committee). The number of complaints remained extremely low, at approximately 0.08% of reports, which was consistent with previous quarters, and primarily related to frustrations about reports not being investigated rather than concerns with the reporting service itself.

Members discussed improvements to the victim journey, noting that the replacement system for Action Fraud will allow victims to log in and track their case progress, with automated updates provided across 46 trigger points, compared with three previously. The system also ensured clear communication when cases were not pursued for investigation and highlighted how information provided by victims was used to disrupt criminal activity and prevent repeat victimisation. Members emphasised the importance of monitoring public perception and outcomes as the system was rolled out, to inform evaluation and external communications.

Members also welcomed the continued rollout of the National Economic Crime Victim Care Unit (NECVCU), with Level Two services now provided to 38 forces, approaching full coverage of the 43-force network. Officers highlighted ongoing engagement with the remaining forces, some of which have mature supply chains or existing contracts, to ensure wider adoption.

A Member requested that future reports provide outcome-focused information alongside complaint volumes, including percentages, to allow trends to be effectively monitored.

RESOLVED - That the report be noted