Agenda item

Report of the Director of Community and Children’s Services

Members received a report of the Director of Community and Children’s Services and commended officers on the presentation of the survey.  Whilst noting the satisfactory response rate of 23%, members suggested using an incentive, such as a gift or cash prize, as this had been successful in the past.  Members noted that, given the format had changed, comparators had not been possible this time but would be on future surveys.  Also, given that the survey was now on line and less labour intensive, it would be repeated annually.  There was some discussion about the reduction in the satisfaction rate but Members noted that this might be due to one or two current issues; i.e. Beech Gardens/ the concrete repairs, rather than a more general level of dissatisfaction.