Agenda item

To receive a report of the Commissiner of Police.

The Sub Committee received a report of the Commissioner of Police which informed Members on the Force initiatives to improve performance against the Victim Satisfaction Policing Plan target, and the Chairman gave his support for this planning and work in this area.

The Assistant Commissioner advised Members that although the Force was not going to meet the 90 percent satisfaction victim satisfaction target, it was rated in the top three Forces nationally for victim satisfaction. The Force had established an action plan internally and was reviewing the service to ensure there was a victim focused approach within the process.

The Chairman and the Assistant Commissioner discussed the Force’s recommendations to improve the service for victims of crime, which included that an Officer in Case was now assigned to provide meaningful updates to the victim. In response to a query from the Chairman on whether this was the best use of officer resources, the Assistant Commissioner advised this activity would be monitored against cost implications and number of police posts.

A Member queried the victim of crime satisfaction response rate, of which figures were listed in the non-public Third Quarter Performance in the Policing Plan 2013-16, and Members sought to be informed of the number of individuals surveyed.

RESOLVED – That the report be received and its contents noted.