Agenda item

Service Level Agreement (SLA) Quarterly Review

Report of the Director of Community and Children’s Services

Minutes:

The Committee received a report of the Director of Community and Children’s Services which updated Members on the review of the estate-wide implementation of Service Level Agreements (SLAs) and Key Performance Measures (KPI’s) for the quarter July to September 2014.

 

Members were very pleased to note that this report represented the highest standards achieved so far.  The Chairman reminded Members that he always welcomed suggestions on the SLA/KPI performance outside of the regular RCC meetings.

 

RESOLVED, that:

The report be noted.

 

Supporting documents: