Agenda item

Report of the Director of Community and Children’s Services.

The Committee received a report of the Director of Community and Children’s Services, which set out the Service Level Agreements (SLA) quarterly review from July–September 2015.  Officers advised that, since the questions received in advance of this meeting related to the SLA report, they and any in the future would be worked into the action plan, in order to ensure they receive an appropriate level of scrutiny and visibility at SLA Working Party and RCC Barbican Residential Committees. 

The following items were raised:

• Noisy redecoration works - were being reviewed as part of the Residents Alterations Pack by officers and the SLA working party. Early engagement with contractors was encouraged and/or use of an approved list of considerate contractors. It was also suggested that resident representatives be invited to contribute to the alteration booklet and be fully aware of the appropriate channels for any complaints, if necessary.  Officers agreed to investigate an allegation about a contractor using the communal electricity supply. (Post meeting – officers had already been in contact with the relevant contractor).

• Lift performance for Frobisher Crescent -  future data would be included in the KPIs and was welcomed and Members asked if this could be presented on an individual basis, particularly for those lifts with heavy public usage. 

RESOLVED, that – the report be noted.