Agenda item

Service Level Agreements Quarterly Review

Report of the Director of Community and Children’s Services


Members received a report on estate wide implementation of Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) for the quarter October to December 2017.

The report detailed comments from the House officers and the Resident Working Party and an on-going action plan for each of the SLAs.


Members noted that there had been a printing error, whereby the appendices to the report had been duplicated and a line had been cut off within one of the tables, which should have read: “Annual Fire escape/balcony inspections commenced May 2017 & action plan reviewed in June.


Members were very pleased to note that a meeting had taken place with the Ambulance Service and the potential issue re access points had been resolved.


RESOLVED, that – the report be noted.

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