Agenda item

Complaints Process Review

A report of the Town Clerk.

Minutes:

The Committee considered a report of the Town Clerk asking Members to reflect on the recent Hearing and Appeal processes overseen by the Standards Committee and to consider whether, in light of this, any further amendments to the document entitled 'How complaints submitted to the City of London Corporation's Standards Committee will be Dealt with' are now required.

 

Members suggested that any decisions on this matter should also await the outcome of a forthcoming review of the Standards Committee. Members suggested that advice from the reviewer would be most welcome in this area.

 

The Deputy Chairman stated that the process around any future hearings should not be left fluid as the report suggested given that this might lead to further criticism.

 

Members were keen that the complaints procedure should in future include more guidance on the factors that determine whether proceedings are held in public or private session, including the assessment of competing public interests.

 

RESOLVED - That, Members note the report but await the outcome of a forthcoming Independent Review before considering any further amendments that might now be required in relation to the Standards Committee's written complaints procedure and/or relevant Standing Orders. 


Supporting documents: